Returns - Boho City London



No questions asked, you have up to 30 days to return your item!


You may return your purchase (or part of it) for an exchange or refund within 28 days of receiving it by sending the item(s) back to us. Please return your item to BohoCity Customercare, Unit 60 4 Springbridge Road W5 2AA

Be sure to obtain a free proof of postage when returning items. We cannot be held responsible for items that fail to reach us.

All items must be returned in a fully resalable condition, which means being unused with swing tags attached and, if possible, in the original packaging.We reserve the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.  Please note that certain products cannot be returned for reasons of health & hygiene e.g. pierced products such as earrings.

We are not responsible for return postage costs other than for incorrect, mis-described or faulty items. Faulty items can be returned free of charge by contacting our customer via

For the returns  in the UK: if you return your entire order for a refund within 14 days of receiving it (or notify us of your intention to return it by emailing, we will also refund any initial postage and packing charges, unless you requested  Express/Special Delivery, in which case only the standard postage and packing charges will be refunded.

When returning an item you should retain proof of posting from your shipper as we will not be responsible for items that fail to reach us.


Customers returning orders from outside of the UK will be responsible for all costs associated with returning their order.

Please note: We can't be held responsible for items that fail to reach us. We recommend that overseas customers send their returns via a registered trackable service.

For the return of items from outside the UK: The cost of sending  items for return or exchange from outside the UK, is the responsibility of the customer.


Returning a faulty item?

Are very sorry for the inconvenience caused. Please contact our customer service via

Returning an item on sale?

Yes, sale items can be returned for refund or exchange within 14 days of despatch. Customers are responsible for the cost of returning products for refund, the returning item is faulty or incorrect. Due to the increase in volume during sale please allow 7-10 days for your return to be processed once it is received by us.


Your refund will be processed in a delay of 30 days, via the same mode of payment you used for to pay for your order i.e paypal or credit card